You can request to cancel your order before it is dispatched. To do so, simply visit our website or email us at help@tailessentials.com

No, we are not offering any pet related food as of now.

You can filter products easily on our shop page. Simply follow these steps:

• On the left side of the page, click on the “Filter” option.
• Choose your desired category from the drop-down menu.
• Select your preferred products and place your order.

We are currently not offering any food supplements. You can find Dog and Cat related supply and accessories at one place.

Once your order is confirmed, you will receive email updates with tracking details. This allows you to stay informed about the status of your order and track it until it reaches you.

After dispatch, your order should arrive within 2 to 5 working days. In some case it can take up to a week time. Delivery times may vary based on your location, with some remote areas requiring a little more time. Please note that some delays may occur on Sundays and public holidays, as our courier partners do not operate on those days.

Good news! We offer free shipping on all orders!

Currently, we do not offer Cash on Delivery (COD) as a payment option. However, we’re working on adding this feature soon! In the meantime, you can use any of the digital payment options listed above.

Yes! As a thank you for choosing TailEssentials, we offer a discount on your first order. You’ll receive a coupon code in your welcome email. Follow us on Instagram, Facebook, and join our pet-parent community to stay updated with exclusive offers and discounts.

To apply a coupon code:

1. Place your order and enter your delivery details.
2. On the right side of the screen, you’ll see an option to enter your promo code.
3. Simply click “Apply” and enjoy your discount!