ScratchMe Pet Travel Carrier Soft Sided Portable Bag for Cats, Small Dogs, Kittens or Puppies, Collapsible, Durable, Airline Approved, Travel Friendly, Carry Your Pet with You Safely and Comfortably

💰How much does shipping cost?

Shipping is completely FREE across the United States, except for Hawaii and Alaska. No hidden fees, no surprises!

⏳ How long does shipping take?

We process and ship all orders within 24-48 hours (Monday – Saturday). Delivery times vary depending on your location:

📌 Nearby locations: 3-5 business days

📌 Longer distances: 6-10 business days

We always aim to get your pet’s goodies to you as quickly as possible!

🌍 Do you ship outside the U.S.?

Currently, we only ship within the continental United States.

⚠️ Entered the wrong address?

✉️ If you made a mistake, email us ASAP so we can fix it before your order ships. Once it’s on the way, we can’t make changes.

For any other questions, feel free to reach out. We're happy to help! 🐾

At TailEssentials, your satisfaction is our priority! We want to ensure a seamless shopping experience for you and your furry friends.

What is your return policy?

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Can I return or exchange an item?

Yes! You may return or exchange an item within the first 7 days of your receipt. if:

• It is in its original, unused condition.
• It includes all tags and packaging.
• You have the receipt or proof of purchase.
  

What if I don’t like my product?

We understand that sometimes things don’t work out! If you're not satisfied, whether it’s an incorrect size, broken product, or you just changed your mind, we’ll be glad to help you in getting a refund or replacement!

How do I start a return?

To start a return, email us at help@tailessentials.com. We will arrange the return and keep you updated the progress. 

What if my item is damaged or incorrect?

• Please inspect your order upon arrival and contact us immediately (within 48 Hours of product receiving). if you receive a defective, damaged, or incorrect item. We will make it right as soon as possible.

If you're unsure whether your item qualifies for a return, please reach out to us.

How do refunds work?

• For refunds, you can expect your money back 1-2 days after we receive the item.
• We pay your refund through credit card and PayPal. Credit card refunds may take 5 workdays to reflect in your bank.
• If more than 15 days have passed and you haven’t received your refund, contact us.

Can I cancel my order?

If your order hasn’t shipped yet, we can cancel it and issue a full refund. Contact us ASAP at help@tailessentials.com.

Need more help?

We’re always happy to assist! For any return, refund, or exchange questions, email us at help@tailessentials.com.

Thank you for shopping with TailEssentials!